By mark
•
May 2, 2019
There has been a lot of discussion lately among medical professionals, including dentists, about the viability of Twitter as a marketing tool. Arguments against it range from “it’s silly and will never generate new patients” to “it’s a potential lawsuit waiting to happen”. While these points must certainly be analyzed for any new marketing venture, Twitter is a tool that can be used to effectively communicate with your potential patient base and generate strong interest in your practice, leading to an increased bottom line. Discussing fillings or root canals that were just completed is not only boring, but borderline non-compliant with HIPAA regulations depending on the level of information you provide. However, as another dental entrepreneur stated, “…..dentists who are only interested in themselves or dentistry will not get that far in Twitter or other social media sites. At some level you have to be interested in what your community is interested in.” Twitter should be a means of conversation…..of connecting with your community. Understand that people are talking about you with their family and friends, just like they always have. But now instead of chatting with one or two people at the barbershop or the grocery store they are sending their message out to hundreds of friends via networking sites (Twitter, Facebook, etc.) on the Internet. The good news is, unlike in the past, you can be present in those conversations by using networking sites. If you aren’t on these platforms and joining the discussion to thank them for a kind comment, offer an explanation for a complaint, or chat with them about the newest restaurant to open in town, you are missing the boat. Basically, be yourself and let your personality shine through. Please note that Twitter does NOT market your office in the traditional way and will not bring immediate returns such as a direct mail campaign. However, it is an invaluable tool as part of a larger marketing strategy to connect with those around you and once you build that connection, the new patients will come. (Thanks, Field of Dreams, for the inspiration.)